I emailed pioneer. They told me to mail the belt back to them and they would repair/replace. I was also told I was responsible for shipping back to Canada.Culican wrote: ↑Mon Jan 10, 2022 5:22 pmI didn't mention this because I didn't want to complicate the story but the first belt I got had a manufacturing defect, the leather was shaved very thin on one edge where the outside layer loops around the buckle and is riveted. It was actually still usable but I didn't like the idea of paying for something that had such a visible defect. I took a picture and emailed it to Elite FTS and they immediately sent me out a replacement (again shipped not from their location but from Texas, where Pioneer is). Elite FTS said they would send me a shipping label to return it but they never did. I emailed them again asking for a return label and they never answered so I gave the belt to a friend.
Point is you may not have to pay to ship it back if something happens. Once they saw a picture of the defect there was no reason for them to have it returned and have to deal with something they couldn't resell.
They didn’t ask for pictures.
I’m ok with it because now that levers are adjustable, that’s what I’d like to do. Just waiting for PAL2